Franchise Website Development Essentials

Building a franchise digital strategy offers incredible opportunities for both the franchiser and franchisee as it allows you to expand your business and reach a wider audience. 

At the core of the franchise digital strategy is a franchise website that ensures brand consistency and seamless information exchange among all locations. While it is easy to write, it can quickly become complicated when diving into the deep of franchise website development. 

How the Clarkrubber Franchise Doubled their Revenue Online

Putting the franchise website at the core of the digital strategy will have incredible impact if done right. Not only does it serve as the first impression for prospect franchisee and customers but it always allows you to expand your reach and grow the business.  Also when done right, your franchise website platform can help you manage all your franchise locations seamless. 

The perfect example would be our client ClarkRubber. ClarkRubber is a heritage brand with more than 80 years in the business and 60 franchise locations all across Australia. While ClarkRubber was doing well in its brick and mortar locations, the vision was to expand the business beyond its physical boarders.

In 2020, they trusted Core dna to drive the digital transformation and build a digital presence that doubled the revenue online, increased customers conversion and seamlessly integrated systems across all 60 locations. Read more about ClarkRubber here.

How to Determine Which Franchise Digital Strategy to Choose?

When thinking about franchise web design, one of the first things you need to determine - if not already done - is to ask yourself how do you want to manage you franchise website. 

There are two ways to structure your digital channels and it all depends on how much control you want to have over your brand and customer experience. 

1. Centralized franchise digital strategy

A centralized management will allow the franchise to maintain full control over franchisee websites and ensure brand consistency online. This strategy means that all the franchises digital efforts will be managed by the head office. The head office can decide how much access they allow each franchisee, creating either franchise portals or localized websites but keeping it all under a central domain with consistent web design elements and user experiences. 

Central management gives the franchise the most control over each website. It aids in brand consistency, reusing the same elements for each new franchise location.

Centralized management doesn't mean franchisee can take advantage of localized content and localized marketing. With a platform that can support multi-locations websites, location-specific website can be created to support a local seo strategy and local marketing activity. 

1. Decentralized franchise digital strategy

The other option is to allow each franchisee to build and manage their own website. In this case, each franchisee’s website remains independent of the main franchise platform. 

There are pros and cons to each approach. Decentralized management allows franchisees more freedom in personalizing their website. It also means less work for the main franchise.

Often, franchises that require their franchisees to reflect their brand, offerings and web design closely prefer centralized management. For example, McDonald’s hosts every franchisee location through its central website. This makes sense when considering the consistency between each McDonald’s location.

However, a smaller franchise that allows each franchisee more freedom in changing products or services might benefit from allowing each independent owner to customize a website build—for example, an eCommerce franchise in which different franchisees sell different product lines.

Key Foundations of Franchise Website Development

At the core of a franchise website, there should be two foundational elements:

• A Content Management System (CMS)
• An eCommerce platform

Both of these systems are integral in building a website and for the ongoing management of franchisee websites. During the process of choosing a franchise platform, the following key attributes can help establish the right foundation for the website:

Content Management platform for Franchises

- A CMS that makes content creation and publishing simple and centralized. Ideally, content management for franchises should make it easy to create content once and distribute it across channels and platforms.

- A CMS that focuses on personalization. With the right platform, it is possible to target both current and prospective customers with content that is a match to their likes, needs, and interests. This helps boost the marketability of a franchise while also establishing brand loyalty with existing franchisees.

- A CMS that makes it easy for franchisees to benefit from a centralized library of content. A singular database of content can make it simple for franchisees to rescue content for their own marketing campaigns. This helps maximize the ROI of every piece of content created.

eCommerce platform for Franchises

- An eCommerce platform that implements modern technologies to make it seamless to build and manage a global network of stores. Every time a new franchisee is added, the platform should allow for simple integration between stores, creating brand consistency.

- An eCommerce solution that integrates with marketing campaigns. By connecting to marketing channels, an eCommerce platform should make it easy to run promotions and customize offers based on individual franchisee needs.

- Franchise portals. Being able to offer secure and integrated portals for all your franchisee is important to ensure that content cna be shared and leverage by all in a secure way as a platform to place orders and track data to optimize business. 

What to Consider When Choosing a Franchise Website Platform

Going beyond the foundational elements of a franchise web design, it is important to also look for a platform that makes all of the following simple and efficient.

Multi-Site and Multi-Location Management

The ability to manage multiple sites and multiple locations is an essential feature for a franchise content management system. Most franchise businesses operate multiple locations or multiple online stores. Having a centralized platform that makes it easy to manage all of the franchises location cuts down on effort and saves time.

Multi-site management makes it easy to manage and update content across every franchisee’s website from one central platform. It creates improved consistency across sites and reduces the risk of errors on franchisee sites.

Additionally, it is important to find a system that allows for multi-location management. This makes it possible to customize individual location websites to meet unique needs while ensuring a consistent brand identity.

Controlled Access and Portal Capabilities

When planning for your franchise web design, it is important to use a franchise platform  that provides access controls. Controlled access makes it easy for a franchise owner to provide different users with different levels of access. It allows a franchisee manager to maintain control of certain aspects of their website while the owner retains full control. 

For example, a franchise owner can provide franchise managers with the ability to edit specific content and upload location images. However, they can set controls on brand elements, such as logos, fonts, and color schemes. This ensures brand consistency while still allowing franchisees to manage aspects of their digital presence.

Additionally, portal capabilities make it easy to provide franchisee managers with access to a central hub where important resources can be housed. This might include training materials, marketing strategy, and brand resources. 

A central portal also makes it easier to communicate with franchisees, keeping everyone up-to-date on the latest news and updates.

Reusable Content and Templates

It can be time-consuming undertake a franchise web developement project from scratch every time a new franchisee launches. However, with the ability to easily duplicate content and use pre-designed templates, website design becomes simple and efficient. It saves time, money, and effort while ensuring brand consistency.

In addition, using templates ensures that customers receive the same experience no matter which franchisee they are visiting. Franchisees can still customize specific aspects of their content to meet the needs of their specific location or eCommerce site, but the overall look and feel of the brand are retained.

User-Friendly Platform With Omnichannel Capabilities

A user-friendly platform makes it simple to update websites, create content, and manage all aspects of a franchise’s online presence. The goal is to choose a platform that does not require a high level of technical expertise. This empowers franchisee managers as well, making it easy for each location to customize its marketing strategy based on customer needs.

In addition, it is important to seek a platform with omnichannel capabilities. It allows franchise owners and franchisees to engage with customers across numerous channels from one centralized location. This might include integrating social media, email, texting, and more. By creating a seamless experience across numerous channels, franchisees can meet their customers in a more personalized manner.

Built-in Search Engine Optimization (SEO) for local visibility

To build a website for a franchise that is successful, it is imperative to ensure that the website is optimized for search. Search Engine Optimization (SEO) encompasses a wide array of activities. It includes both technical, on-site optimization, and the possibility to create pages for local franchises to increase visibility of each franchise based onlocation. 

A quality franchise website management platform should include built-in SEO tools that make optimization simple and intuitive. Look for a tool that offers everything from customizable URLs to canonical tagging to image optimization.

Mobile-friendly and responsive design 

With 78% of local mobile searches result in offline purchases, It is crucial that franchise platform you choose have the capabilities to offer mobile-friendly and responsive design - which is standard today - but also allow you to scale in case you want to develop a mobile application or a progressive web app. 

A High Level of Security

Franchise websites often deal with sensitive information, such as payment information and customer data. A single security breach could cause severe damage to brand reputation and customer loyalty and can be extremely costly. A website management platform should have a strong level of security in place to protect all sensitive information.

When building a new website, it should be an intricate part of your franchise marketing strategy. It is in most cases the first interaction with you brand so picking the right development platform is of the upmost importance. 

Support and Training

As most franchises are not digital first businesses, they do not have established IT teams to help them develop and maintain their website. Choosing a franchise platform that can provide training and on-going support will be a huge contributor to the success of a franchise web development project. At Core dna, we empower our client with all the knowledge they need to run a successful franchise business online. With weekly meetings and on-going support and updates, they feek in control of their website and the results follow.